Frequently Asked Questions
1. Where do you ship from?
We ship from trusted fulfillment centers located in the US, Europe, and Asia depending on the destination and the item ordered. This allows us to deliver efficiently and quickly worldwide.
2. How long does shipping take?
Shipping times vary by country. Here are the average delivery times:
- USA: 5–10 business days
- Canada, UK, Australia: 7–14 business days
- Rest of the world: 10–20 business days
You’ll receive a tracking number once your order ships.
3. How do I track my order?
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your package in real time.
4. I entered the wrong shipping address. What should I do?
Please contact us immediately at support@comfortcloudd.com. If your order has not shipped yet, we can update the address. Once shipped, we’re unable to change the destination.
5. What if my item arrives damaged or defective?
We’re sorry for the inconvenience! Please email us at support@comfortcloudd.com with your order number and clear photos of the damaged item. We will replace it or issue a refund right away.
6. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Read our full Refund & Return Policy for more information.
7. Do you offer exchanges?
Yes, we offer exchanges for defective or damaged items. Contact us at support@comfortcloudd.com and we’ll take care of it.
8. Do you ship internationally?
Yes, we offer worldwide shipping at no extra cost.
9. Can I cancel my order?
You can cancel your order within 12 hours of purchase. After that time, it may already be processed, so please contact us as soon as possible.
10. Is shopping on ComfortCloud secure?
Absolutely! Our website uses SSL encryption and secure payment gateways (Shopify Payments, PayPal, Stripe) to keep your data and transactions protected at all times.