Shipping Policy
Thank you for choosing ComfortCloud 🤍 We do our best to ship your order as quickly and safely as possible. Please review the shipping details below to know what to expect after placing an order.
📦 Processing Times
All orders are prepared within 1–3 business days (excluding weekends and public holidays). As soon as your order has been handed over to the carrier, you’ll receive a confirmation email.
🚚 Shipping Times & Rates
We offer free standard shipping on all orders. Estimated delivery times by region:
| Region | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| United States | 5–10 business days | Free |
| Canada | 7–12 business days | Free |
| United Kingdom | 6–10 business days | Free |
| Australia | 7–14 business days | Free |
| Rest of the world | 10–20 business days | Free |
Note: Delivery times are estimates and may vary depending on your location, local customs, and high-demand seasons.
📍 Tracking Your Order
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number and a link to follow your package in real time. Please allow up to 48 hours for tracking information to update.
❗ Delays or Issues
In rare cases, delays can occur due to customs inspections, weather conditions, or carrier issues. If your package seems to be significantly delayed, please reach out to us at support@comfortcloudd.com and we’ll be happy to help.
🌍 International Shipping
We ship worldwide. Please note that some countries may charge additional import duties, taxes, or customs fees. These charges are determined by your local authorities and are the responsibility of the customer.
📮 Wrong Address Disclaimer
Please double-check your shipping address at checkout. If you realize there is an error, contact us as soon as possible at support@comfortcloudd.com. Once an order has been shipped, we’re usually unable to change the destination. If a package is returned or lost due to an incorrect address, we may not be able to reship or refund in full.
💬 Questions?
For any shipping-related questions, feel free to contact our support team at support@comfortcloudd.com. We’re always here to help.