Refund & Return Policy

📦Returns

We accept returns within 30 days of delivery. To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase (e.g., order number or confirmation email) is required.

Please do not send your purchase back to the manufacturer.

To initiate a return, contact us at support@comfortcloudd.com with your order number and reason for return. We’ll provide you with instructions on how to return your item.

💸Refunds

Once your return is received and inspected, we’ll notify you via email about the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Note: Shipping costs (if any) are non-refundable. If your order included free shipping, a flat shipping fee may be deducted from your refund.

🚫Non-Returnable Items

Certain items are non-returnable, including (but not limited to):

• Gift cards
• Items marked as final sale
• Personalized or custom-made products
• Health and personal-care items (due to hygiene reasons)

📦Damaged or Defective Items

If your item arrives damaged or defective, please contact us at support@comfortcloudd.com within 7 days of receiving it. Include your order number and clear photos of the product. We’ll replace the item or issue a full refund.

🔄Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, email us at support@comfortcloudd.com.

🚚Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the item was defective or incorrect. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

❓Need Help?

For any questions related to returns or refunds, reach out to us at:

📧 support@comfortcloudd.com