Privacy Policy

At ComfortCloud, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website or place an order.

🔍 What Information We Collect

When you visit our site, we may collect the following types of information:

1. Personal Information

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely through Shopify or trusted third-party providers)

2. Device Information

  • IP address
  • Browser type
  • Time zone
  • Cookies and browsing behaviour on our site

💡 How We Use Your Information

We use your information to:

  • Process, fulfil and deliver your orders
  • Communicate with you about your purchase and customer support
  • Improve our website, products and user experience
  • Send marketing emails (only if you have opted in)
  • Detect and prevent fraud or other misuse

💳 Payment Security

All payments are processed securely through Shopify Payments or other trusted payment gateways. We do not store your full credit card details on our servers.

🍪 Cookies

We use cookies and similar technologies to:

  • Remember your preferences
  • Understand how visitors use our site
  • Provide a more personalised experience

You can disable cookies in your browser settings, but some parts of the site may not function correctly as a result.

📤 Sharing Your Information

We do not sell or trade your personal information. We may share it with trusted third parties who help us operate our store, such as:

  • Shopify (our e-commerce platform)
  • Payment processors
  • Shipping and fulfilment partners
  • Email marketing or customer-support services

We only share the minimum information needed for these services to work.

🌍 International Users

If you are visiting our site from outside your country of residence, your information may be stored and processed in countries where our servers or service providers are located (for example, the United States, EU or Canada).

🧸 Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have received such data, we will delete it.

🔐 Your Rights

Depending on your location, you may have the right to:

  • Access, correct or delete your personal data
  • Object to or restrict certain types of processing
  • Withdraw consent where processing is based on consent
  • File a complaint with your local data protection authority

To make a request, please contact us at support@comfortcloudd.com.

🔁 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the website after changes are published means you accept the revised policy.

📩 Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: support@comfortcloudd.com